Starting Over with Mylio Photos

Mylio Photos provides many options and configurations to help you make the most of your media library. If you ever need to start over with your setup, simply follow the instructions below to factory reset the Mylio Photos application and each device associated with your Mylio account.

1. Open Mylio Photos. Navigate to the Dashboard and choose Devices.

2. Unregister each device associated with your Mylio account by clicking on a Device Card, and choosing Unregister Device.

!NOTE: If you’re unable to launch the Mylio Photos application, you can manually Unregister Devices by logging in to your account in a web browser. Click on Manage Devices, then click Remove next to each device associated with your Mylio account.

3. Enter confirm and then click the Confirm button.

4. Repeat steps 2 and 3 for each device, saving the device you are currently using for last.

5. After unregistering your final device, click Yes to Reset Local Library.

6. Close Mylio Photos to begin the Factory Reset then restart the application.

!NOTE: If you’re unable to launch the Mylio Photos application, hold down the alt/option key on the keyboard, launch the Mylio Photos application to access the Support Options, then choose Factory Reset Mylio Photos.

7. Complete the Factory Reset by typing reset and clicking Confirm.

8. To reset mobile devices, delete the Mylio Photos app and re-download Mylio Photos from the iOS App Store or the Google Play Store.
9. To reset any external hard drive devices configured with Mylio Photos, rename the Mylio_abc123 folder that Mylio Photos creates on the drive.
10. To reset a cloud device configured with Mylio Photos, delete or rename the Mylio folder.