Manually Updating Mylio Photos

In the rare case that you encounter an issue with the automatic or in-app update installer, you can choose to update Mylio Photos Manually by downloading the most recent version of the application from your Mylio Account.

Manually Updating on a Computer

  1. Open a web browser, go to https://account.mylio.com/login, and log into your Mylio Account.
  2. Select Download Mylio Photos to download the most recent version of the application.
  3. Locate the download in your Downloads folder, double-click it to launch the installer, and follow the on-screen instructions. This will replace your current installation of Mylio Photos or re-install the app, but it will not affect your library or media.

In rare cases, you may be unable to update your Mylio Photos application manually. To resolve this issue, you must remove the current Mylio Photos application before manually installing the update. This situation is more common on Windows computers due to how security certificates are handled.

Removing Mylio Photos will not cause you to lose any images, edits, or metadata.

  1. Open your Settings for Windows. You can do this from the Windows menu (by clicking the gear icon) or pressing the Windows Key + I.
  2. Choose the Apps category
  3. Scroll down to the applications list and locate Mylio Photos.
  4. Click to select Mylio Photos and choose Uninstall.
  5. Once the previous version has been removed, you can download and install Mylio Photos using the instructions above.

Manually Updating on Android

  1. On your Android device, open the Play Store.
  2. Click in the Search field, and enter Mylio Photos.
  3. Tap the Update button next to the app name.

Manually Updating on iOS

  1. On your iOS device, open the App Store.
  2. Click the Search icon and enter Mylio Photos in the search field.
  3. Tap the Update button next to the app name.

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Please do not use this for support questions.
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Angela@Mylio wrote: Apr 19, 2024

Hi Barbara - First off, as long as you didn’t delete anything from your computers, your photos are safe and can be accessed through the file system outside of Mylio Photos.

Indeed, if you are trying to run older versions of Mylio Photos, they may not run. I would encourage you to update as soon as possible. Here are instructions to manually update since you’re unable to launch the apps on your computers: https://manual.mylio.com/24.2/en/topic/manually-updating-mylio-photos

If you’re still unable to run the Mylio Photos application, please reach out to our support team directly at https://mylio.com/contact-support/ so they can take a closer look at the issue.


Barbara Aishton wrote: Apr 19, 2024

I cannot open my Mylio on either my Mac-Air or my Mac-Pro. It may be the update that I did not do. I tried finding it on App Store. N/A. am now seriously worried about retrieving the photos.