Uninstall Mylio Photos

We genuinely believe you’ll love Mylio Photos. However, if you ever decide to leave Mylio Photos, you’ll find your photo library is in even better shape than when you started.

• Mylio Photos is not a closed ecosystem. All photos remain accessible on any computer or external drive you added to your account.
• Any organization you’ve done to remove duplicates or organize folders is reflected on your hard drives.
• All metadata you’ve added (such as face tags, ratings, labels, and keywords) is stored as industry-standard XMP sidecar files that other applications can see and use.
• Any GPS or map locations you’ve added will transfer as well.

*NOTE: If you’re looking for instructions on how to start over with Mylio Photos, click here for a step-by-step guide.

The only items that are stored explicitly in Mylio Photos are the Albums, Calendar Events, and Categories you create.

Mylio Photos has four main parts:

• The application
• The Mylio System Folder Contains thumbnails and XMP metadata, and may also contain optimized images and originals, depending on your configuration.
• The application data (remembers where your photos are stored and contains Mylio Photos-specific organization information and application logs).
• Your Account

The steps below will guide you through uninstalling the application, application data, and deleting your Mylio Account.

!WARNING: This process is permanent and cannot be undone. Before uninstalling Mylio Photos, locate your original photos in your file system and ensure that your media library is backed up.

Uninstalling on macOS

Removing the Mylio InBox Shortcut

1. Open the Mylio Photos application.
2. Click the ellipsis icon in the top app bar to access the More menu and choose Settings.
3. Choose Advanced, then toggle the switch next to Enable Mylio InBox OS Integration to the OFF position.

Uninstalling the Mylio Photos application

1. Ensure that Mylio Photos is closed.
2. Locate and select the Mylio Photos application in your Applications folder.
3. Drag the application icon to your system Trash.
4. Open the Finder menu and choose Empty Trash.

Deleting the Mylio System Folder

!WARNING: Deleting the Mylio System Folder is permanent and cannot be undone. Locate your original photos in your file system and ensure that your media library is backed up to a safe location before deleting the Mylio System Folder.

The Mylio System Folder contains all Thumbnails within the Generated Images.bundle. The Generated Images Bundle may also contain some or all Optimized Images. Your Mylio System Folder may also include your Mylio Library Folder and Original Images, depending on your configuration. By default, the Mylio System Folder is stored in your user directory at Users/~username/Mylio.

1. Locate the Mylio System Folder. This will be in your User folder at Users/~username/Mylio by default.
2. Open Finder, click the Go menu in the top menu bar, and select Home. Select the user and locate the Mylio folder.
3. Drag the Mylio folder to your system trash.
4. Open the Finder menu and choose Empty Trash.

Deleting Mylio Photos Application Data

The Mylio Photos Application Data folder contains information about where your photos are stored, labels, Albums, other Mylio Photos-specific organization information, and application logs. Deleting the Application Data folder will not delete images or videos.

1. Open Finder and click the Go menu in the top menu bar.
2. With the Go menu open, hold down the Option key to reveal the User Library, then select Library.
3. Open the Application Support folder within the User Library, then select the Mylio folder.
4. Drag the Mylio folder to your system trash.
5. Open the Finder menu and choose Empty Trash.

Uninstalling on Windows

Removing the Mylio InBox Shortcut

1. Open the Mylio Photos application.
2. Click the ellipsis icon in the top app bar to access the More menu and choose Settings.
3. Choose Advanced, then toggle the switch next to Enable Mylio InBox OS Integration to the OFF position.

Uninstalling the Mylio Photos Application

Windows 11

1. Click on the Start button.
2. Locate Mylio Photos.
3. Right-click on Mylio Photos and select Uninstall.

Windows 10

1. Click into the Search bar in the taskbar, type Control Panel, and select Control Panel from the results.
2. Select Programs, then Programs and Features.
3. Right-click on Mylio Photos, then select Uninstall.

Deleting the Mylio System Folder

!WARNING: Deleting the Mylio System Folder is permanent and cannot be undone. Locate your original photos in your file system and ensure that your media library is backed up to a safe location before deleting the Mylio System Folder.

The Mylio System Folder contains all Thumbnails within the Generated Images Folder. The Generated Images Bundle may also contain some or all Optimized Images. Your Mylio System Folder may also include your Mylio Library Folder and Original Images, depending on your configuration. By default, the Mylio System Folder is stored in your user directory at Users/~username/Mylio.

1. Locate the Mylio System Folder. This will be in your User folder at Users/~username/Mylio by default.
2. Open File Explorer, select the user, and locate the Mylio folder.
3. Right-click on the Mylio folder, choose Show More Options, then select Delete.
4. Right-click on the Recycle Bin and choose Empty Recycle Bin.

Deleting Mylio Photos Application Data

The Mylio Photos Application Data folder contains information about where your photos are stored, labels, Albums, other Mylio Photos-specific organization information, and application logs. Deleting the Application Data folder will not delete images or videos. This folder will be in one of two locations, depending on when you installed Mylio Photos on your Windows computer.

Option 1

1. Press the Windows + R keys to open the Run window.
2. Type %localappdata% in the Open field, then press Enter on the keyboard.
3. Locate the Mylio folder.
4. Right-click on the Mylio folder, choose Show More Options, then select Delete.
5. Right-click on the Recycle Bin and choose Empty Recycle Bin.

Option 2

1. Open File Explorer, select the user, and locate the .Mylio_Catalog folder.
   • By default, this folder is hidden. To show hidden items, open the View menu > Show > Hidden items.
2. Right-click on the .Mylio_Catalog folder, choose Show More Options, then select Delete.
3. Right-click on the Recycle Bin and choose Empty Recycle Bin.

Uninstalling on Android Devices

Uninstalling the Mylio Photos application on an Android phone or tablet will remove all application data, including all photos and videos stored in Mylio Photos. Before proceeding, please ensure your media is fully synced and backed up to a computer or external hard drive.

1. Open the Google Play Store app.
2. At the top right, tap the Profile icon.
3. Tap Manage Apps and Devices, then choose the Manage tab.
4. Select Mylio Photos, then tap Uninstall (trash can icon).

Uninstalling on iOS Devices

Uninstalling the Mylio Photos application on an iOS device, such as an iPhone or iPad, will remove all application data, including all photos and videos stored in Mylio Photos. Before proceeding, please ensure your media is fully synced and backed up to a computer or external hard drive.

1. Tap and hold the Mylio Photos app icon.
2. Tap the X to remove the app.
3. Tap Delete App, and tap Delete to confirm.

Deleting your Mylio Account

Your Mylio account contains your personal contact and payment information as well as a record of the devices you’ve connected via the Mylio Photos application.

!WARNING: Deleting your Mylio Account is permanent and cannot be undone. If you wish to use Mylio Photos again, you will have to create a new account.

1. Open https://account.mylio.com/login in a browser and log in to your account.
2. Select Cancel Subscription if you currently subscribe to Mylio Photos.
3. Select Delete Account to fully delete your Mylio Account, and follow the on-screen instructions.