How to Start Over with Mylio Photos

Mylio Photos provides many options and configurations to help you maximize your media library. If you ever need to start over with your setup, follow the instructions below to factory reset the Mylio Photos application and each device associated with your Mylio account.

!WARNING: Please fully read the instructions below before proceeding with a factory reset of Mylio Photos.

1. Click the Dashboard icon  in the left sidebar, the click Devices.
2. Each device connected to your Mylio account will be shown on a Device Card. Unregister each device associated with your Mylio account by clicking on a Device Card and choosing Unregister Device.

!NOTE: If you cannot launch the Mylio Photos application, you can manually Unregister Devices by logging in to your account in a web browser. Click on Manage Devices, then click Remove next to each device associated with your Mylio account.

3. Enter confirm and then click the Confirm button.
4. Repeat steps 2 and 3 for each device, saving the device you are currently using for last.
5. After unregistering your final device, click Yes to Reset Local Library.
6. Close Mylio Photos to begin the Factory Reset, then restart the application.

!NOTE: If you’re unable to launch the Mylio Photos application, hold down the alt/option key on the keyboard, launch the Mylio Photos application to access the Support Options, then choose Factory Reset Mylio Photos.

7. Complete the Factory Reset by typing reset and clicking Confirm.
8. To reset mobile devices, delete the Mylio Photos app and re-download Mylio Photos from the iOS App Store or the Google Play Store.
9. To reset any external hard drive devices configured with Mylio Photos, rename the Mylio_abc123 folder Mylio Photos creates on the drive.
10. To reset a cloud device configured with Mylio Photos, delete or rename the Mylio folder.

!WARNING: DO NOT re-import the Generated Images folder (Windows) or GeneratedImages.bundle (macOS) into Mylio Photos after resetting your account or performing a factory reset on the Mylio Photos application. These files contain thumbnails and optimized images, and importing these files will result in duplicate files and may cause catalog corruption.

*NOTE: Many of the metadata changes made in Mylio Photos are saved to sidecar XMP files, which means that information (such as face tags, date corrections, GPS information, etc.) can be re-imported after resetting and starting over with Mylio Photos. However, organization information such as Albums, Events, QuickCollections, and Spaces will be permanently erased and must be manually recreated after resetting and starting over with Mylio Photos.

*NOTE: A factory reset does not change the email address associated with your account. If you need to change the email address associated with your account, visit the account management page.