Contact Support

If you need help with Mylio Photos, we’ve got you covered. The fastest way to get answers is through our built-in chat, and our team is also available by email if you need additional assistance. Please note that Mylio does not offer phone support.

Start with Len in Chat (Fastest Option)

Most questions can be answered right away by chatting with Len, our AI support agent.

Len references the entire Mylio Photos How-to Guide, troubleshooting articles, and support resources. In most cases, this is the quickest and easiest way to find an answer.

In the Mylio Photos app:

1. Open the Learn Panel
   • On a computer or tablet: click the book icon in the bottom-right corner of the right sidebar
   • On a phone: tap the book icon in the top app bar
2. Use the chat to ask your question

Or on the web:

1. Go to support.mylio.com
2. Click the chat bubble in the bottom-right corner to start a conversation with Len

If Len isn’t able to resolve your issue, you can ask to speak with a human and leave your email address. This will automatically convert your chat into a support ticket and assign it to a member of the Mylio Team. You’ll receive an email confirmation once the ticket has been created.

Step 2: Create a Support Ticket from the App

If you prefer, you can create a support ticket directly from within the app.

On any device:

1. Click or tap the More icon (three dots in the upper-right corner).
2. Select Help.
3. Choose Contact Mylio Support.
4. Attach screenshots or additional files. (Optional)
5. Click Fill Out Web Form to open the support form in your browser.
6. Complete the form:
   • Choose the category that best matches your issue.
   • Add a clear subject line.
   • Describe the issue in detail, including the steps that led to it.
7. Click Submit.

Important Notes About Logs

• Submitting logs alone does not create a support ticket.
• Sending logs without creating a ticket will not generate a response.
• We recommend submitting logs when creating a ticket using Contact Mylio Support.
• You may also use Help > Submit Logs if a Mylio representative asks you to do so.

What Happens After You Submit a Ticket

• You will receive an automated email confirmation. This confirms your ticket was successfully created.
• A human support representative will reply by email.
• If you resolve the issue before hearing back, simply reply to the confirmation email to let us know.
• You can also reply to that email with additional screenshots or details while you wait.

Make Sure You Receive Our Replies

After submitting a ticket (or converting a chat to a ticket), you should receive an automated confirmation email.

If you don’t see it:

• Check your Spam, Junk, or Promotions folders.
• Search your inbox for: no-reply@email.mylio.com

Your confirmation email will come from:

• no-reply@email.mylio.com

Replies from a support representative will come from:

• cs@mylio.com

To avoid missing future messages:

• Mark these addresses as safe.
• Add them to your contacts or address book.
• Move the confirmation email out of Spam if it was misrouted.

If you still don’t receive a confirmation email, try submitting your request again or start a new chat with Len.

If You Can’t Open the Mylio Photos App

If you’re unable to open the Mylio Photos application, you can still get help.

You have two options:

• Go to support.mylio.com and start a chat with Len. If needed, ask to speak with a human and provide your email address to create a support ticket.
• Visit mylio.com/contact-support and fill out the contact form directly.

After submitting, you should receive an automated confirmation email. If you don’t see it, check your Spam or Promotions folder and make sure messages from no-reply@email.mylio.com and cs@mylio.com are marked as safe.