The Sync Panel shows you an overview of each device’s status in your Mylio Photos Library.

  • On a computer or tablet, click the info icon at the top of the right sidebar to reveal the right panel and access the Sync Panel.
  • On a phone, tap the ellipsis icon in the top app bar to access the More menu and choose Sync Panel.

Sync Panel Overview

  1. Click the gear icon to access the sync settings.
  2. Library/Selection Tabs – Toggle between the Library and Selection tabs to show information about your entire Library or the photos or folder currently selected.
  3. Devices – Expand this section to view a list of all devices connected to your Mylio Account.
  4. Device Icon – Each device in the list will show an icon depicting the device type (i.e., computer, external drive, phone, etc.) Click this icon to access ettings for a specific device.
  5. Device Name – Click on a device name to adjust the Sync Policy for a selected Folder on that device.
  6. Thumbnail Status – The status bar changes color based on the status of the thumbnails on your device. Green means that thumbnails have been successfully synced, yellow means that thumbnails are waiting to sync, and gray means that no thumbnails have been synced and none are waiting to sync.
  7. Optimized Images Status – The status bar changes color based on the status of the optimized images on your device. Green means that optimized images have been successfully synced, yellow means that they are waiting to sync, and gray means that no optimized images have been synced and none are waiting to sync.
  8. Original Status – The status bar changes color based on the status of the original-quality images on your device. Green means that they have been successfully synced, yellow means that they are waiting to sync, and gray means that no original-quality files have been synced and none are waiting to sync.
  9. Cached Image(s) – A squiggly line means that this device has cached images that are no longer needed. Learn how to clear the cache.
  10. Connection Status – Check the connection status below the name of each device (e.g., Connected, Offline, Available, as well as the upload and download speed if a sync is in progress).
  11. Status Icons:
    • Syncing Status Icon – The rotating arrow icon indicates that a device is currently syncing images and files.
    • Vault Status Icon – The shield badge indicates that a device is designated as a Vault. A green shield means syncing is complete. A gray shield means the Vault device is offline and not syncing.
    • Preview Device Status Icon – A circle icon indicates that a device holds optimized images and originals but is not a Vault device. A green circle with a checkmark indicates syncing is complete. A gray circle with a line through it means the device is offline and not currently syncing.
  12. Number of Media to Sync – A number at the end of a status bar indicates how many files are waiting to sync. This number can include XMP files and other catalog related files.
  13. Activity – Expand this section to see pending tasks in the Mylio Photos+ queue.

Learn More:

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Angela@Mylio wrote: Jul 24, 2024

Hi Thomas - If the devices listed in the notification are connected, but syncing is slow or stopped, please try the steps listed here: https://support.mylio.com/en/articles/8055413-troubleshooting-unable-to-sync-photos-between-devices

If that doesn’t resolve the issue, please contact our support team directly via the in-app Help menu (preferred) or at support.mylio.com so they can take a closer look at the issue.


Thomas John Stubbs wrote: Jul 24, 2024

Hi, I have been unable to find in the manual an explanation and recommended action for a message that I have encounter in the Sync panel: "This device is out of sync by Media. Please turn on one of the devices to continue syncing". The devices listed were the computer and connected vaults, all showing "last connected Now". Please include an explanation in the manual as to what to do. PS. I seem to have overcome the hangup and Mylio Drive is slowly syncing. Apologies if I have overlooked the information should it be in the manual.