Occasionally, Mylio Photos may not recognize all faces in a photo. This can happen if a face is partially obscured or blurry. When that happens, you add face tags manually. This is also a great option for including face tags for pets or other non-human faces.

  1. Open an image in Single Photo View.
  2. Click the Face Tagging icon in the right sidebar.
  3. Locate the face you want to tag, then click and hold on the face until the Who is this? prompt appears.
  4. Choose a name from the list or type a name into the Who is this?.
    • If the name hasn’t been used, you’ll be asked to confirm the first and last name. When you’re done, click the Create button.

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Angela@Mylio wrote: Jan 27, 2025

Hi Beat - I received your email, thanks! I forwarded your screenshots to our head of support so he can take a look. I’ll follow up as soon as I hear back.

With regard to renaming, that’s easy and can be done in the info panel. https://manual.mylio.com/24.3/en/topic/rename-people-tags
Merging is a bit more complicated, but here are the instructions: https://manual.mylio.com/24.3/en/topic/combine-people-tags


Beat wrote: Jan 27, 2025

Thank you @Angela..
I've sent you an e-mamil with some samples showing the issue. One last question on this: There is no way currently to rename or merge various Fact Tags / Names that were accidentally misspelled or done more than once under different names.. It would be a great feature if renaming / merging would be added to face tags.


Angela@Mylio wrote: Jan 23, 2025

Hi Beat - When an image is added to your Mylio Photos Library, there are several processes that occur in the background, including scanning for recognizable faces. This can take some time (it isn’t instantaneous), and if you’ve imported a large number of images recently, the scanning could still be in process, which is why you’re not seeing circles pop up on faces. I would suggest giving the app some time and then trying again later. If the faces are still not recognized, you may want to reach out to our support team via the in-app Help menu (preferred) or using the live chat option at support.mylio.com.


Beat wrote: Jan 23, 2025

I'm on the latest version 24.5 in Mylio Desktop and an old picture I snapped with my phone having 5 people on it, isn't identified by the face scan option.. When asking to re-scan faces, I only get a white vertical bar on the side, when holding the mouse clicked on 1 face to tag it.. I remember this having worked just fine in the past .. Is this feature broken now ??? Auto-tag doesn't seem to recognize any of the 5 faces, though one of them has ample samples already tagged.


Angela@Mylio wrote: Jan 16, 2025

Hi Carolyn - The shape of a manual face tag cannot be modified. In metadata, it just references a particular quadrant of the image, indicating that the name person (or pet) is there. Typically, I leave the Face Tagging icon in the right sidebar toggled off (so it doesn’t interfere with my regular browsing), and then only turn it on when I want to see where in a picture a specific person is.

I love the name of your cat, by the way!


Carolyn Buchanan wrote: Jan 16, 2025

I added a face tag to my cat, Nanuk, but the square highlighting his face only covered a small part of his chin. Is there a way to create a tag that includes an entire face?